Patient Care Coordinator
About The Position
Connect with purpose. Care with heart. Grow with us. At Great Rivers Dental, we believe dental care is personal — and that exceptional patient experiences start the moment someone walks through our doors. We’re looking for a Patient Care Coordinator (PCC) to join our compassionate, growth-minded team. In this role, you’ll help patients feel comfortable, supported, and confident in their care from start to finish. Whether you have experience in a dental or healthcare setting — or are brand new to the field — we provide comprehensive, hands-on training and mentorship to help you thrive. As the first and last point of contact for patients, you’ll set the tone for each visit — ensuring every interaction is welcoming, organized, and compassionate. You’ll coordinate appointments, manage patient communication, and support the clinical team to keep the day running smoothly.
Requirements
- High school diploma or GED required.
- Experience in a dental, medical, or customer service role is preferred — but we’ll train the right person with the right attitude.
- Comfortable using dental software, email, and tools like Microsoft 365 — or eager to learn.
- You communicate clearly and compassionately, whether in person, by phone, or in writing.
- You’re organized, dependable, and take pride in accuracy.
- You love creating a calm, positive experience for every patient.
- You collaborate with positivity and help others succeed.
- You stay flexible and upbeat, even in a busy environment.
- You’re eager to learn, improve, and take initiative in your professional development.
Responsibilities
- Welcome patients warmly and professionally—whether in person or by phone
- Schedule appointments that support both patient needs and practice goals
- Present treatment plans and offer financial counseling with clarity and compassion
- Manage insurance verifications, billing coordination, and collections
- Handle emails, voicemails, and messages promptly and accurately
- Maintain meticulous patient records and data in systems like Open Dental and Dental Intelligence
- Collaborate with your team to ensure smooth, efficient operations and exceptional patient service
- Promote and protect patient confidentiality (HIPAA) and uphold clinical excellence standards
Benefits
- Hands-on training and mentorship
- Continuing education and professional growth support
- Opportunities to advance within a growing dental group
- Competitive hourly wage with performance-based growth
- 401(k) with matching
- Generous PTO and paid holidays
- Medical, dental, and vision benefits
- Team incentives and bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
