Patient Care Coordinator

Pride-Health • Boston, MA

6d • Onsite

About The Position

Pride Health is hiring a Patient Care Coordinator to support our client’s medical facility in Boston, MA 02215. This is a 3+ month contract assignment with the possibility of conversion or extension, offering a great opportunity to work with a top-tier healthcare organization. The role involves supporting daily operations within the Imaging Department, managing patient scheduling, coordinating referrals, verifying insurance, maintaining imaging records, and ensuring a smooth patient experience while supporting radiologists and technologists.

Requirements

• High School Diploma or equivalent.
• Proficiency with computers, keyboarding, and standard office applications.
• Strong organizational, communication, and multitasking skills.
• Ability to handle confidential patient information while maintaining HIPAA compliance.

Nice To Haves

• Associate's degree in Medical Assisting, Medical Office Administration, or a related field.
• Previous experience in a medical office, radiology, imaging center, or hospital setting.
• Experience with patient scheduling, insurance verification, referrals, and cash collections.
• Familiarity with Electronic Medical Records (EMR/EHR), PACS, and Radiology Information Systems (RIS).
• Knowledge of CPT and ICD coding is preferred.

Responsibilities

• Schedule and coordinate patient imaging appointments while managing daily patient flow.
• Process referrals, verify insurance eligibility, and collect copays/deductibles.
• Perform patient check-in/check-out and maintain accurate demographic information.
• Monitor referral and scheduling work queues and conduct patient follow-up.
• Manage imaging records, image sharing, and maintain data in PACS, RIS, and EMR systems.
• Coordinate with providers, technologists, and outside facilities to support patient care.
• Process requests for image copies and ensure HIPAA compliance.
• Communicate imaging results to referring providers as needed.
• Assist with staff training, provide cross-site support, and resolve patient concerns.
• Perform general administrative and departmental support duties.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Auto, home insurance
• Pet insurance
• Employee discounts with preferred vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED