Patient Care Coordinator
Stanford Health Care•Livermore, CA
•Onsite
About The Position
The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, and Agility updating patient ques.
Requirements
- 2+ years to 3 years medical office experience Required
- Excellent communication skills.
- Excellent phone and computer skills.
- Working knowledge of medical terminology.
- Working knowledge of insurance terminology.
- Strong organization skills and attention to detail.
Nice To Haves
- Associate's Degree Preferred
Responsibilities
- Greets patients and manages phone calls
- Provides information on various department clinical programs to patients during patient scheduling/intake call
- Schedules new and returning patient appointments
- Creates patient education packets for various clinical programs and outpatients
- Manages referral que and generates referrals when appropriate, obtains authorization from insurance and refers patient to the appropriate physician and diagnostic service
- Sends communication and referrals to referring physician offices when appropriate
- Scans patient related documents for various clinical programs
- Requests relevant laboratory data, and diagnostic imaging reports in preparation for patient visits
- Builds customer relations through positive interaction with patients and other hospital departments and clients
- Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements, checks patients in and out through Agility
- Responsible for obtaining insurance and/or employer authorization as applicable.
- Responsible for time of services payments to patients as applicable.
- Responsible for subpoena and medical record requests, locating medical reports in various systems.
- Ensures the daily review of email system for department communications.
- Participates in department in-service programs.
- Performs education modules monthly and HealthStream education when due.
- Assists with inventory and replacement of supplies by ordering or notifying supervisor.
- Attends huddles and mandatory in-service meetings.
- Accepts assignment of other duties as needed, receives training and/or orientation.
- Set up corporate client protocols
- Call and fax work status reports to employers and insurance.
- Effective communication with employers and to ensure claim is filed
- Work with adjusters to get MD orders authorized and sent
- Dailey credit card check deposit
- Maintains work status line
- Assists employee health
- Responsible for scheduling pre-ops
- Responsible for obtaining MD notes form other physician offices
- Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital.
- Completes Preceptor training mentor new staff
- Drug screen collector certification
- Fit testing certification
- Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits
- Takes on 1 extra project a year
- Able to work EH desk
Benefits
- C-I-CARE standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
