Patient Care Coordinator
About The Position
The Patient Care Coordinator serves as a liaison between clinical staff and patients, coordinating expenses, clinical care, and administrative needs. The coordinator collaborates with Nurse Coordinators and takes daily direction from the Nurse Manager. The role supports patient care throughout fertility treatment, helps keep records and testing up to date, and coordinates schedules and treatment plans with nurses and physicians. This position is based in a professional office and clinical setting. It routinely uses standard office equipment and involves regular communication with others. The physical demands include frequent sitting, occasional standing and walking, and using hands and fingers to grasp, type, and reach. Visual acuity is needed for analyzing data, viewing computer terminals, reading, and operating office equipment. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma or equivalent.
- Ability to meet the role's physical demands, with or without reasonable accommodation, including communication, sitting, occasional standing or walking, hand and finger use, reaching, and visual tasks.
Nice To Haves
- Medical Assistant Certification or equivalent.
- Experience in reproductive medicine or women's health.
Responsibilities
- Assist the RN with new-patient appointments and support the nursing staff.
- Initiate checklists and chart audits, and provide them to the RN once a patient plan is established.
- Track and audit patient consent forms, alert the RN to deficiencies, and follow up with patients for missing consents or labs.
- Track patient workups to ensure required preconceptual labs, communicable disease testing, Pap smears, annual exams, and mammograms when applicable are complete.
- Send abnormal and preconceptual lab results to the RN for physician review.
- Maintain patient charts during ART meeting review.
- Educate new patients after their initial physician consultation and before discharge; refer patients to the primary nurse if immediate cycling is anticipated.
- Review and verify completion of IVF/FET care plans.
- Coordinate treatment plans with the RN and physician, monitor testing and treatment cycles, and schedule appointments according to treatment protocols.
- Release and obtain medical records from patients, authorized providers, and insurance carriers, maintaining compliance with HIPAA laws and regulations.
- Maintain physician correspondence for new-patient referrals, graduating patients, clinical notes, embryo-transfer follow-ups, pregnancy outcomes, and birth congratulations.
- Monitor out-of-town patient lab work and results.
- Coordinate with the nursing team to ensure lab work and results are recorded in patient charts.
- Monitor the IVF treatment process and ensure timely patient flow.
- Assist the Nurse Manager with situations and patient issues as needed.
- Perform other duties as assigned.
Benefits
- Generous paid time off and paid holidays
- Medical, dental, and vision insurance
- Health benefits eligibility beginning the first day of the month following the start date
- 401(k) plan with company match, beginning the first of the month following two months of service
- Basic and supplemental life insurance
- Employee Assistance Program
- Short-term disability
- Flexible spending accounts, including Dependent Care and Commuter benefits
- Health Savings Account
- CCRM paid family medical leave, eligible after one year
- Supplemental options including Critical Illness, Hospital Indemnity, and Accident coverage
- Professional development, job training, and cross-training opportunities
- Bonus potential
- Potential overtime pay at time and a half
- Holiday differential pay at time and a half
- Weekend shift differential pay of $4.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
