Patient Care Coordinator

Beacon Oral Specialists • Annapolis, MD

13d • Onsite

About The Position

Responsible for providing excellent customer service to assigned dental offices and patients. Provide quality care and attention to our patients, referring offices and team. Assist patients in all phases of care. Act as primary contact for assigned referring doctors. Discuss patient care and answer any questions regarding treatment. Follow-up with patients for missed, broken appointments and unscheduled treatment. Contact patients prior to surgery to collect payment deposits and answer any question. Assist in answering inbound calls when all other employees are not available. Schedule surgical appointments according to practice goals and blocks. Follow up on unscheduled treatment plans. Respond to needs of assigned RD’s and office staff. Coordinate doctor meetings, respond to patient questions and requests. Maintain patient charts: ensure required forms are accounted for and signed. Verify Insurance. Review consultation charges and enter into computer. Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager). Any other duties assigned.

Requirements

• High school diploma or equivalent required.
• Proficient in Microsoft office applications including Word, Excel, and Outlook.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Nice To Haves

• Experience working in a dental or healthcare setting preferred.
• Experienced in WIN/OMS preferred.

Responsibilities

• Provide quality care and attention to our patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer any questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer any question.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD’s and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure required forms are accounted for and signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED