Patient Care Coordinator

Affordable Dentures & Implants • Dothan, AL

3d

About The Position

Affordable Dentures & Implants is seeking a compassionate, organized Patient Care Coordinator to serve as a first point of contact for patients and support a high-quality patient experience. The role coordinates dental care and works with dentists, dental assistants, and laboratory staff in a fast-paced dental practice focused on tooth replacement solutions.

The coordinator welcomes patients; manages appointments and patient records; verifies insurance; reviews treatment plans, costs, and financing options; and supports payments, billing, and collections. The position also coordinates communication across the care team and helps maintain efficient daily office operations.

Requirements

• High school diploma or equivalent.
• Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
• Friendly, professional, and compassionate; detail-oriented and highly organized; comfortable managing multiple priorities; dependable, motivated, and eager to grow.

Nice To Haves

• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
• Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, or Curve Dental; Dentrix is preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure efficient patient flow.

Benefits

• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED