Patient Care Coordinator

Specialty1 Partners•San Francisco, CA

61d•Onsite

About The Position

Our office, Union Square Endodontic in San Francisco, CA is growing, and we’re on the lookout for a friendly, organized, and detail-oriented Patient Care Coordinator to be the welcoming face of our office! In this role, you’ll handle front office and administrative responsibilities while ensuring every patient and visitor enjoys an exceptional experience from start to finish. As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Requirements

1 year of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
Must be able to sit and stand for extended periods of time.
Must be able to operate standard office equipment
Must be able to assist patients safely in and out of chairs or treatment areas
Must be able to maintain clinical positioning for extended periods
Must be able to work around medical equipment and instruments
Must be able to adhere to OSHA and infection control standards
Must be able to perform repetitive hand and wrist movements
Must be able to respond quickly in emergency situations

Nice To Haves

Resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve.
Team player that is adaptable to new and challenging tasks.
Enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence.

Responsibilities

Making a positive and lasting first impression.
Bridging the gap between customer obsession and clerical management.
Dealing with complaints and giving accurate information.
Making guests and visitors feel comfortable and valued while during their visit.
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Facilitate/coordinate other office responsibilities as needed.