Patient Care Coordinator (Temporary)

Arrowhead Orthopaedics•Redlands, CA

25d•Onsite

About The Position

The Patient Care Coordinator provides patient-focused support for Arrowhead Orthopaedics and helps ensure that patients receive efficient, professional service. The role is primarily performed in the clinic at Arrowhead Orthopaedics offices and involves daily access to confidential patient files, which must be handled with privacy, discretion, and professionalism. The position requires availability for 40 hours per week, a flexible schedule, and no more than five workdays per week. The role is temporary and is expected to last approximately 3–6 months. Hours, pay scale, and benefits will be defined as agreed upon. Salary is $23.00+ per hour. The coordinator verifies insurance eligibility and patient financial obligations, obtains visit and treatment authorizations, manages referrals, communicates with patients and clinical staff, and coordinates treatment-related scheduling and follow-up. The employee is expected to follow established workflows and maintain a high level of service, accuracy, organization, and professionalism.

Requirements

High school diploma or equivalent required.
Knowledge of medical terminology, insurance verification, and prior authorization processes.
Experience using an electronic medical record (EMR) system.
Strong organizational, multitasking, and time management skills.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment while maintaining accuracy.
Adaptability and flexibility.
Positive communication and professional interpersonal abilities, including tact, diplomacy, and respect.
Professional workplace conduct, including appropriate appearance, attendance, reliability, and teamwork.
Ability to maintain an orderly, neat work area and strong productivity.
Desire to succeed and willingness to help others succeed.
Compliance with safety program elements and safe work practices.
Ability to pass a background check.
Must submit to and obtain a negative result on the pre-employment drug screening.
Must be legally authorized to work in the United States; employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

Previous experience in medical scheduling, patient registration, referral coordination, or healthcare administration.

Responsibilities

Confirm that insurance policies are active and correctly registered for the scheduled date of service.
Update patient insurance information, including copayments and financial obligations due at the time of service.
Communicate with patients about high deductibles and cash-rate amounts due.
Notify patients of insurance verification issues or policy termination and explain options such as updating insurance or discussing cash rates.
Add pop-up alerts for the Front Office when additional insurance information is needed or patients cannot be reached.
Request and obtain follow-up visit authorizations through insurance carriers, online portals, or primary care providers.
Secure authorizations for new patient visits through insurance carriers, online portals, or primary care providers.
Create and manage referral modules based on authorizations and link them to upcoming appointments.
Follow established workflows.
Obtain pre-certifications and authorizations for recommended treatments through insurance carriers, primary care providers, or online portals.
Use Healow Messenger to notify patients when treatment requests are submitted and when approvals are received.
Follow up on submitted requests within 7–14 days.
Route approved authorizations to the patient’s chart for processing.
Fax approvals and treatment orders to appropriate facilities and inform patients of next steps.
Notify medical assistants, providers, and patients of treatment denials and schedule necessary follow-up appointments.
Follow established workflows for Workers’ Compensation treatment requests and delays.
Resolve treatment orders within 14 days and ensure no orders remain open past 30 days.
Schedule or reschedule appointments based on treatment coordination, insurance eligibility, or authorization issues.
Follow established workflows when booking appointments.
Handle confidential patient information with privacy, discretion, and professionalism.
Maintain professional communication, attendance, reliability, teamwork, organization, time management, and productivity.
Comply with safety program requirements, including policies, safe work practices, training, protective equipment use, and reporting safety concerns.
Follow the company code of conduct and demonstrate ethics and integrity.