Patient Care Coordinator - School of Dental Medicine

The Lake Erie College of Osteopathic Medicine•Defuniak Springs, FL

About The Position

The Patient Care Coordinator is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures.

Requirements

Computer experience in the dental or other related field to allow for AxiUm computer program entry
Knowledge of Patient Relations, Scheduling and Bookkeeping
Knowledge of ADA Coding, Dental Insurance and reimbursement
Compliance with State and Federal Regulations and Safety Protocols, at the practice level
Knowledge of patient’s privacy (HIPAA) and student privacy (FERPA)
Follow proper OSHA and safety guidelines
Protect equipment (office, dental, facility)
Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel…etc.]) and accurate data entry skills
Excellence organizational skills must be accurate and attentive to detail
Must be trained and certified on the Institutional Data System, Jenzabar
Maintaining an established work schedule
Effectively using interpersonal and communications skills including tact and diplomacy
Effectively using organizational and planning skills, including attention to detail and follow-through
Assessing and prioritizing multiple tasks, projects, and demands
Maintaining confidentiality of work related information and materials
Establishing and maintaining effective working relationships
The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations
The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM
The ability to accept work directives from managers and supervisors in a respectful and cooperative manner
Be able to be flexible to accept other duties needed/assigned for the practice needs
High school diploma or GED required
Computer and online interactive knowledge a must

Nice To Haves

Bilingual applicant preferred
AS or BS degree with work experience of 2-5 years’ in a similar job responsibility preferred

Responsibilities

Must check-in & check-out patients, answer telephone and verify personal information for billing purposes
Must be able to assist in showing students front office business operations
Attend meetings approved by SDM that require advancement of your profession
Must be responsible and accountable to supervise and manage a 10 -15 chair patient practice area
Must work in conjunction with the faculty & students to maintain patient flow
Must be able to take direction and receive assignments to help the dental students on a daily basis
Must be available for work during the hours assigned, for student instruction and practice development
Responsible for reporting EOD (End of Day) and balancing reports for the Financial Officer
Protect money, checks, credit cards and collect insurance information
Coordinate Dental materials Inventory with the Dispensary
Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction
Participate in scholarly activity so to enrich and broaden the student learning experience
Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach
Accept other duties needed/assigned for the practice needs