Patient Care Coordinator

Results Physiotherapy • Houston, TX

3d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its clinic team in Kingwood, Houston, Texas. This is an entry-level office role responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves greeting patients and visitors, handling referrals and appointments, verifying insurance, collecting patient payments, and maintaining an inviting, organized front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, and support patient and insurance-related processes. The position operates during normal business hours Monday through Friday, requires at least 40 hours per week, and may involve additional hours or special events on evenings or weekends.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service.
• Make welcome calls and monitor and influence patient arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage deposits and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED