Patient Care Coordinator

EssilorLuxottica Group • Raleigh, NC

13d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an unsurpassed patient experience and help establish the practice as a premier destination for vision needs in the community.

This position includes greeting and assisting patients, managing appointments and patient communications, handling financial and insurance information, maintaining office inventory and systems, protecting confidential information, and supporting a safe and orderly practice. The role may include working evenings and weekends based on business needs and location.

Requirements

• High school graduate or equivalent.
• At least one year of strong internal or external customer service skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Experience in healthcare.
• Familiarity with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly.
• Answer telephone calls promptly and in a friendly, courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment room utilization.
• Keep appointments on schedule by notifying the doctor or provider of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
• Facilitate appointment confirmation reminder calls and order pickup notifications.
• Record and update financial information; collect patient charges; and file, collect, and expedite third-party claims.
• Maintain business office inventory and equipment by checking stock, anticipating supply needs, partnering with the Practice Manager to order supplies, and verifying receipt.
• Protect patient rights by maintaining the confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility according to patients’ current plan coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures and report needed changes.
• Contribute to team efforts by completing related tasks as needed.
• Work weekends and evenings in support of business needs, varying by location.
• Follow attendance and daily timekeeping requirements.
• Adhere to company policies and procedures and maintain the proper dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED