Patient Care Coordinator

Pacific Neuropsychiatric Specialists Inc•Orange, CA

57d•$23 - $24

About The Position

Pacific Neuropsychiatric Specialists (PNS) is a mental health medical group providing treatment for conditions including ADD/ADHD, depression, anxiety, and other psychiatric and cognitive disorders. The Patient Care Coordinator welcomes patients, supports front-office operations, coordinates appointments, and communicates patient messages with providers. The role requires flexibility to work at different locations when coverage is needed and the ability to work in a high-volume office. PNS describes its workplace as supporting work/life balance and offering opportunities for continual learning and growth. Compensation is hourly and based on skill, experience, and professional tenure.

Requirements

Previous experience, training, or education working in a medical facility.
Friendly, outgoing, and people-oriented demeanor.
Excellent written and oral communication skills.
Telephone and computer skills.
Ability to prioritize multiple tasks and manage stress in an environment with changing priorities.
Intermediate math and computer skills.
Ability to interact professionally with all levels of staff.
High school diploma.
BLS/CPR certification.

Nice To Haves

College or college-equivalent education.
Psychiatric practice experience.
Medical Assistant certification.

Responsibilities

Welcome patients with an inviting and positive attitude.
Check patients in and collect copayments.
Check patients out and schedule follow-up appointments.
Keep provider schedules full and contact waitlisted patients when openings become available.
Schedule and confirm appointments for existing patients.
Assist providers with paperwork brought in by patients or faxed by insurance companies or EDD, and assist with letters when needed.
Relay patient messages and concerns to providers via email, then communicate providers' responses to patients.
Answer and return patient calls and respond to voicemails in a timely manner.
Help where needed as a team player.
Provide coverage at different locations when needed.