Patient Care Coordinator

BluePearl Pet Hospital • Monterey, CA

20d • $24 - $34 • Onsite

About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our hospital. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Requirements

• Experienced Patient Care Coordinator
• Committed and passionate about enriching lives through remarkable care for pets
• Thrive in a fast-paced, dynamic, and rewarding work environment
• Team player who enjoys working together on a team to provide quality care for pets

Nice To Haves

• Associate is leveled by their skillset and move up in level as they gain more skills and experience
• Associates are focused on developing into leaders through talent development programs and leadership workshops
• Endless opportunities to advance in their career as part of Mars Veterinary Health
• Continuous learning is important
• Access to annual continuing education allowance, free continuing education sessions, BluePearl University for training, and over 2,000 medical journals for clinicians

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Benefits

• Trupanion pet insurance
• Discounts to our associates for pet treatments, procedures, and food
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans
• Access to a regional licensed social worker for guidance, advice, and tips/tricks on how to maintain a healthy lifestyle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed