Patient Care Coordinator

Upstream Rehabilitation • Newport, TN

14d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Newport, Tennessee. This entry-level office position maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The Patient Care Coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves greeting patients and visitors, scheduling referrals and visits, verifying insurance coverage, collecting payments, maintaining an orderly front office, and creating a welcoming clinic atmosphere. The coordinator also manages clinic schedules, documents, deposits, inventory, and non-clinical reporting, and completes required training and compliance activities.

This is a full-time position with a minimum expectation of 40 hours per week, Monday through Friday during normal business hours. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with frequent computer and office-equipment use and occasional movement and handling of light items.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence the patient arrival rate through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and clinic deposits.
• Manage caseload, discharge candidate, progress-note, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED