Patient Care Coordinator

ATC Las Vegas•Henderson, NV

9d•Onsite

About The Position

This role plays an important part in helping our client deliver a patient‑first experience by supporting continuity of care, patient retention, and clear communication across the entire service cycle. In this role, you’ll contribute to work that helps patients with chronic and complex conditions feel supported, informed, and connected, ensures timely access to medications and coordinated care across pharmacy, reimbursement, and clinical teams, and strengthens long‑term patient relationships through consistent, proactive service. Everything we do connects back to real people managing lifelong or long‑term conditions — and this role helps ensure they never feel alone in their care journey.

Requirements

Deep care about patient experience, retention, and long‑term relationships
At least two years of experience in a high‑volume call center or customer support environment
Strong customer service skills and the ability to manage multiple priorities effectively
Clear verbal and written communication skills
High proficiency with computer systems and Microsoft Office tools
Strong organizational skills and attention to detail
Comfort working collaboratively across departments and teams
A self‑motivated, dependable approach with a team‑oriented mindset

Nice To Haves

College degree
Bilingual capabilities
Experience supporting patients with chronic conditions (including hemophilia, immune deficiency, or IG therapies)
Familiarity with infusion therapies and home administration models

Responsibilities

Serve as a primary point of contact for patients, supporting retention through ongoing communication, problem‑solving, and service follow‑through
Coordinate medication orders and chronic disease therapies for home administration
Act as a liaison between patients, Regional Care Coordinators (RCCs), Region Managers (RMs), physicians’ offices, and internal teams such as Intake, Pharmacy, and Reimbursement
Proactively monitor patient service activities that impact quality, safety, and satisfaction
Maintain accurate, timely patient records and documentation within internal systems
Receive, input, and manage patient referrals as assigned
Generate and process new and refill medication orders in a timely manner
Maintain regular and ongoing patient contact to ensure continuity of care and strong relationships
Collect updated patient information required for care coordination and reimbursement (e.g., insurance changes, allergies, clinical updates)
Track medication deliveries, confirm receipt with patients, and document delivery details as required
Partner with internal teams to resolve delivery delays, recalls, or service disruptions
Assist with reimbursement resource searches when needed
Support sales and outreach initiatives, including physician visits, consumer group events, and specialty calls when requested
Uphold HIPAA compliance, company policies, and professional conduct standards in all interactions
Continuously look for ways to improve service quality and internal workflows