Patient Care Coordinator

Therapy Partner Solutions Holdings • Hickory, NC

17d

About The Position

Schuster Physical Therapy is seeking a full-time Patient Care Coordinator for its outpatient private practice in Hickory, North Carolina. The role supports patients and clinic operations through scheduling, insurance and referral coordination, payment collection, records management, and general office duties. A naturally joyful demeanor is required. The ideal candidate is dependable, accountable, detail-oriented, proactive, comfortable working independently, and committed to supporting the team and coordinating with a supervisor to ensure smooth daily operations.

The position is part of a team-focused environment that emphasizes empowering one another, growth, genuine care, optimism, stewardship, and ethical conduct. The company describes its workplace as supportive and collaborative, hardworking yet lighthearted, and committed to work-life balance, mentoring, and professional development.

Requirements

• High school diploma or equivalent (GED).
• Three years of work experience in an administrative or clerical position; ideally in a healthcare setting or medical office performing relevant clerical activities.
• A naturally joyful demeanor.
• Dependable, accountable, detail-oriented, and proactive approach to work.
• Ability to work independently and recognize when to ask thoughtful questions.
• Commitment to supporting the team.

Nice To Haves

• College education is preferred.
• Medical office experience is ideal but is not required for the right candidate.

Responsibilities

• Build genuine and authentic relationships with patients.
• Build and review charts before patient visits to identify the need for referrals or pre-authorization.
• Obtain and enter pre-authorization, insurance, and demographic information into the electronic medical records system.
• Verify patient benefits and eligibility before completing referrals.
• Remind patients about upcoming appointments and schedule changes.
• Collect payments and relevant insurance information.
• Provide patients, family members, and referral sources with information about clinic policies, procedures, and services.
• Schedule patients for evaluations, re-evaluations, and treatments.
• Scan and file paperwork accurately.
• Maintain inventory, order supplies, and perform other office-related duties.
• Adhere to HIPAA guidelines.
• Coordinate with the supervisor to support smooth daily operations.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid holidays.
• Paid time off.
• Company-paid employee life insurance.
• Voluntary life insurance options.
• Short- and long-term disability options.
• Employee assistance program, including mental health services.
• Mentoring and professional development.
• Supportive and collaborative work environment.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED