Patient Care Coordinator

Ivy Fertility • Pleasant Grove, UT

14d

About The Position

Utah Fertility Center is hiring a full-time Patient Care Coordinator for its Pleasant Grove location. The center provides compassionate, personalized care to patients throughout their fertility journey. The front office team supports facility operations and helps ensure a positive patient experience while the center delivers reproductive healthcare.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.
• Excellent customer service skills and the ability to help patients feel welcomed and supported.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.
• Basic computer skills and ability to learn electronic medical records (EMR) and scheduling systems.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Strong written and verbal communication skills.
• Ability to collaborate with providers and other healthcare team members.
• Dependable, professional, and adaptable, with a positive attitude and willingness to learn.
• Ability to handle sensitive and emotional situations with empathy, patience, and discretion.
• Must be available to work in a weekend and holiday rotation.

Nice To Haves

• Previous experience in a medical office, healthcare setting, or customer service role.

Responsibilities

• Greet patients and visitors.
• Handle incoming phone calls, provide information, and direct calls to appropriate team members.
• Collect patient payments.
• Schedule and reschedule patient appointments.
• Ensure patient information is accurate and up to date.
• Perform administrative tasks.
• Follow privacy regulations, including HIPAA.
• Keep the reception area clean, organized, and presentable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED