Patient Care Coordinator-Port Angeles & Sequim, WA
About The Position
The Patient Care Coordinator, referred to in the description as the Hearing Care Coordinator (HCC), works closely with clinical staff and onsite Hearing Care Professionals to support quality patient care and service. The coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and assisting with clinic support needs. The role also includes patient-facing service, payment processing, administrative work, inventory and equipment upkeep, and organizing community outreach events. The role is based at clinics in Port Angeles and Sequim, Washington, which are open Monday through Friday from 8:30 a.m. to 5:00 p.m. The posting lists pay of $22.00–$30.00 per hour and requires applicants to complete a HireVue digital interview assessment during the application process.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- EMR/EHR experience is a plus.
- At least two years of experience in a health care environment is preferred.
Responsibilities
- Greet patients positively and professionally.
- Call current and former patients to schedule follow-up hearing tests and consultations, as well as weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Check insurance benefits and obtain authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Use general sales knowledge to support accessory sales and patient needs.
- Process patient orders, receive orders, verify pickups, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor and order stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with company match
- Medical, dental, and vision coverage
- Free hearing aids for employees and discounts for qualified family members
- PTO and holiday time
- No nights or weekends
- Legal Shield and identity theft protection
- One floating holiday per year
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
