Patient Care Coordinator

Results Physiotherapy • Decherd, TN

14d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support its clinic in Decherd, Tennessee. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The position involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It also includes managing clinic schedules, documentation, deposits, inventory, and patient caseload and insurance-related reporting. The coordinator attends required training and completes quarterly compliance training.

This full-time position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events and additional hours may be required. The role is primarily sedentary and performed indoors.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently, route documents, and manage non-clinical documentation.
• Manage deposits and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED