Patient Care Coordinator

Resolve Sleep Health•Fredericton, NB

12h•Onsite

About The Position

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a full-time Patient Care Coordinator to join our team at the clinic in Fredericton, New Brunswick. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

Requirements

A passion for people and exceptional customer service skills
Detail-oriented and a quick learner who thrives in a busy clinic
A team-first mindset and a solutions-focused approach
Previous experience in healthcare, administration, or customer service
Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)

Nice To Haves

Additional languages

Responsibilities

Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
Coordinating appointments, managing referrals, and providing administrative support
Educating patients on sleep therapy assessments, support and equipment
Handling insurance claims, payments, and billing
Supporting sales of therapy products and resupply
Contributing to a clean, organized, and well-functioning clinic environment
Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values