PRN Wil., MN Patient Care Coordinator - Interventional Psychiatry (PRN)

Everbright Health • Willmar, MN

76d • Onsite

About The Position

The Patient Care Coordinator administers Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. The role supports safe, accurate delivery of interventional therapy and a positive, compassionate, professional patient experience throughout treatment.

The Coordinator provides high-touch patient care while supporting administrative operations in a behavioral health clinic. Duties span the treatment journey for patients receiving TMS and intranasal Esketamine (Spravato®), as well as scheduling, patient check-in, payment collection, insurance coordination, and accurate recordkeeping. This is an in-person, PRN/per-diem position in Willmar, Minnesota, with variable hours based on clinic and patient capacity. Shifts are scheduled as needed to cover PTO, training days, and increased patient demand. Weekly hours remain within the PRN threshold under applicable state law. As services grow, PRN team members receive first priority for full-time roles as they become available.

Requirements

• High school diploma or equivalent.
• Ability to follow detailed clinical protocols and safety guidelines.
• Excellent interpersonal and communication skills.
• Strong attention to detail and documentation accuracy.
• Basic proficiency with computers and electronic health records.
• Reliable transportation to and from the clinic.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Background in healthcare, psychology, neuroscience, or certified medical assisting.
• Proven ability to build trust-based relationships with psychiatrists and community providers and translate those relationships into consistent patient referrals for TMS and Spravato.
• Prior experience in a mental health or medical setting.

Responsibilities

• Administer TMS treatments according to physician orders and established protocols.
• Monitor patients during and after treatment for safety and side effects.
• Document treatment sessions in the electronic health record (EHR) system and ensure required clinical documentation is completed and filed accurately.
• Provide emotional support and reassurance to patients throughout their treatment course.
• Maintain the cleanliness and safety of treatment rooms and equipment.
• Report technical issues, patient concerns, protocol deviations, safety observations, and compliance concerns to the supervising provider or clinical team.
• Check in patients, collect co-pays, and schedule appointments.
• Guide patients through intake, treatment, and follow-up for TMS and Esketamine therapy.
• Educate patients about treatment processes, expectations, and safety protocols.
• Assist with pre- and post-treatment assessments and report concerns to the clinical team.
• Gather insurance information and verify coverage for TMS and Spravato®.
• Help initiate and follow up on pre-authorizations in collaboration with the billing team.
• Provide daily patient updates.
• Support clinic flow by coordinating room readiness and daily schedules.

Benefits

• No benefits are offered; this position is not eligible for health insurance, dental insurance, life insurance, 401(k), 401(k) matching, or paid time off.

What This Job Offers

• Education Level: High school or GED