Patient Care Coordinator

Fusion Physical Therapy Partners•Hanover, NH

6d•Onsite

About The Position

BE Fit Physical Therapy, a leading outpatient practice serving Vermont’s Upper Valley and New Hampshire, is seeking a motivated, detail-oriented Patient Care Coordinator for its Hanover, New Hampshire and White River Junction, Vermont team. BE Fit is part of Fusion Physical Therapy Partners, a network of New England-based private practices. The role is the clinic’s first point of contact for patients and helps provide a welcoming, positive experience while supporting front desk operations and coordinating appointments.

Requirements

High school diploma or equivalent.
Excellent organizational skills, including the ability to multitask and prioritize.
Strong written and verbal communication skills for interacting professionally with patients and staff, in person and by phone.
Strong computer skills.
Excellent phone etiquette and interpersonal skills.
Valid driver’s license.
Ability to work flexible afternoon and some evening shifts.

Nice To Haves

Previous experience in a medical receptionist or customer service role.
Knowledge of Google Docs or similar tools.

Responsibilities

Greet and welcome patients and visitors in a friendly, professional manner.
Answer incoming phone calls and route them to appropriate staff members.
Schedule appointments, verify insurance information, and assist with patient registration.
Maintain patient records and ensure information in computer systems is accurate.
Coordinate with therapists and clinicians to manage patient appointments.
Process payments and respond to insurance-related inquiries accurately and confidentially.
Maintain knowledge of clinic services and programs to answer patient inquiries.
Manage multiple tasks and support smooth front desk operations.