Patient Care Coordinator

BE Fit Physical Therapy • Hanover, NH

7d • Onsite

About The Position

BE Fit Physical Therapy is an outpatient physical therapy practice serving Vermont’s and New Hampshire’s Upper Valley region, with clinics in Hanover, New Hampshire, and White River Junction, Vermont. The practice provides individualized, one-on-one orthopedic and sports rehabilitation and describes its environment as collaborative, growth-oriented, clinician-led, and focused on personalized care.

The Patient Care Coordinator is the first point of contact for patients and visitors and helps create a welcoming, positive experience. The role supports front-desk operations by coordinating appointments, maintaining accurate patient information, answering inquiries, and assisting with payment and insurance matters. Hours are needed Monday through Friday, 8 a.m. to 6 p.m., with flexibility for varied coverage within those hours.

BE Fit Physical Therapy is a member of Fusion Physical Therapy Partners. The posting describes this affiliation as offering the culture of a PT-owned private practice alongside the support, resources, and career opportunities of a larger network.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills, including the ability to multitask and prioritize.
• Strong written and verbal communication skills for interacting professionally with patients and staff in person and by phone.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and some evening shifts.

Nice To Haves

• Previous experience in a medical receptionist or customer service role.
• Strong computer skills; knowledge of Google Docs or similar is preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them efficiently to appropriate staff members.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure information is accurate in computer systems.
• Coordinate with therapists and clinicians to manage patient appointments.
• Process payments and respond to insurance-related inquiries accurately and confidentially.
• Maintain knowledge of clinic services and programs to answer patient inquiries.
• Manage multiple tasks while supporting smooth front-desk operations.

Benefits

• 401(k) with company match.
• Paid time off and six paid holidays.
• Medical, dental, and vision insurance.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED