Patient Care Coordinator

Benchmark Physical Therapy•Atlanta, GA

7d•Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Atlanta, Georgia (Briarcliff). This entry-level office role supports the clinic’s daily operations, growth, patient intake, and practice management. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires strong customer service, organization, communication, and multitasking skills, including use of multiple computer programs and office equipment. This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend events, or additional work hours, may be required. The work is primarily sedentary and performed indoors. Full-time positions include an annual paid Charity Day, medical, dental, vision, life, short-term and long-term disability insurance, three weeks of paid time off plus paid holidays, and a 401(k) with company match.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, and meet deadlines.
Ability to work with little to no supervision.
Efficient time management and presentation skills as a member of a team.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner.
Schedule new referrals received by fax or telephone from patients and physician offices.
Verify patients’ insurance coverage.
Collect patient payments and all money due at the time of service.
Convert referrals into evaluations and schedule patient visits.
Create an inviting clinic atmosphere and make welcome calls.
Monitor and influence arrival rates by creating a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front office workspace.
Perform other duties as assigned.