Patient Care Coordinator

Benchmark Physical Therapy • Conyers, GA

6d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Conyers, Georgia. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. The coordinator also manages clinic schedules, documentation, deposits, inventory, and patient and insurance reporting; supports a positive customer experience; and completes required training and compliance activities.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary and performed indoors, with regular computer and office-equipment use.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and greet everyone entering the clinic in a friendly, welcoming manner.
• Make welcome calls and monitor and influence the patient arrival rate by creating a positive customer experience.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED