Experienced Patient Care Coordinator

Juniper Services • Boise, ID

2d • Onsite

About The Position

Blue Heron Dental Boise is seeking an experienced and compassionate Dental Patient Care Coordinator skilled in managing patient relations, scheduling, and treatment coordination within busy dental practices. Adept at creating a welcoming environment, explaining treatment plans, verifying insurance, and ensuring smooth communication between patients and clinical teams. Known for strong organizational skills, attention to detail, and a commitment to delivering exceptional patient experiences. Proficient in dental software systems and dedicated to supporting efficient, patient-centered care. A Dental Patient Care Coordinator serves as the primary point of contact between patients and the dental practice. This role ensures a smooth and positive patient experience by managing appointments, coordinating treatment plans, handling billing inquiries, and maintaining effective communication between patients, dentists, and staff. The coordinator plays a key role in supporting both administrative and clinical operations to enhance patient satisfaction and office efficiency.

Requirements

• High school diploma or equivalent
• Previous experience in a dental or medical office setting strongly desired
• Knowledge of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software and Microsoft Office Suite
• Excellent communication, organizational, and multitasking skills
• Strong attention to detail and ability to maintain patient confidentiality
• Customer service-oriented attitude with a focus on patient care and satisfaction

Nice To Haves

• associate degree or dental office training preferred

Responsibilities

• Greet and assist patients in person, over the phone, and via email with professionalism and empathy
• Schedule, confirm, and manage patient appointments using dental practice management software
• Coordinate patient flow to ensure timely and efficient service delivery
• Review and explain treatment plans, procedures, and financial options to patients
• Verify insurance coverage, process claims, and handle billing or payment inquiries
• Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies
• Communicate with dental providers and clinical staff to ensure accurate information exchange
• Follow up with patients regarding treatment plans, recalls, and outstanding balances
• Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys
• Assist with front office administrative tasks such as filing, data entry, and inventory management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED