Patient Care Coordinator (Lincoln, NE)

Audibel•Lincoln, NE

2d•$15 - $19

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional and inviting front-office experience, manages the clinic schedule and patient accounts, maintains patient records, organizes special events, and supports patient retention. The PCC is an essential member of the Clinic Team and a steward of its resources. At Starkey Retail, the Patient Journey philosophy centers on patients’ unique needs and guides them in choosing hearing solutions intended to enhance their lifestyle and overall well-being. This employment opportunity is with Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered by Northland Hearing Centers, Inc.’s benefit and compensation programs. The position is conducted under standard office conditions and uses standard office equipment. Compensation is $14.81–$18.90 per hour, with possible commissions based on performance; commission payout is not guaranteed.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

1–2 years of experience in a customer service or retail position.
Proficient computer skills; experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems is preferred.
Industry familiarity is encouraged.

Responsibilities

Receive patients according to company reception standards, greet and assist them, offer refreshments, answer phones using the standard greeting and phone script, and make same-day follow-up calls to new patients who are scheduled, did not show, or cancelled.
Provide a concierge-level front-office experience by keeping the office neat, clean, and current; preparing refreshments; reviewing charts for upcoming appointments; leading the Clinic Team’s morning huddle; administering intake forms; updating the patient management system; and participating in patient education as needed.
Manage the patient schedule by scheduling and confirming appointments, entering appointment outcomes within 24 hours, using strategic scheduling to accommodate same- or next-day new patients, and preparing the schedule for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory by tracking orders, sales, and payments in patient management software; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily and reporting weekly; collecting insurance information and requesting benefit verification; submitting insurance billing requests; monitoring claim status; and completing monthly accounts receivable and inventory reporting.
Support practice growth, patient outreach, and retention by scheduling follow-up appointments for patients seen in the clinic, staying familiar with the clinic and regional marketing calendar, making follow-up calls for remarketing outreach and campaign reports, maintaining accurate patient record classifications, and preparing for and participating in special events.
Maintain day-to-day operations, including office supplies and organization, patient files in accordance with company standards, and compliance with HIPAA guidelines and patient privacy requirements.
Perform other duties and responsibilities as assigned.