Patient Care Coordinator
AltaMed•Santa Ana, CA
•Onsite
About The Position
The Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.
Requirements
- Minimum high school diploma.
- Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
- Minimum of 3 years of experience in Customer Service preferred.
- Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
- Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
- Experience working with underserved populations preferred.
Nice To Haves
- B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.
- Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
- Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
- Experience working with underserved populations preferred.
Responsibilities
- Acts as a liaison between prospects, patients, and AltaMed and the community it serves.
- Provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs.
- Acts as a patient advocate for non-medical issues for the entire family.
- Assists patients and their family members with various concerns that relate to their overall experience at AltaMed, including quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
