Patient Care Coordinator

AEG Vision • Edwardsville, IL

3d

About The Position

The Patient Care Coordinator is responsible for front desk operations and supports patient flow, schedule optimization, and coordination across the care team. The role helps provide efficient, high-quality patient experiences by anticipating needs, communicating clearly, and proactively managing the daily schedule.

The coordinator serves as the primary point of contact for patients, customers, and vendors; manages calls and digital communications; schedules appointments and supports provider schedule optimization; verifies insurance and demographics; maintains EMR information; prepares charts; documents charges and payments; and supports billing and claims. The role also monitors patient flow, communicates delays, coordinates transitions with clinical and optical teams, supports patient retention outreach, and helps maintain a clean, organized front office. Other duties may be assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems, including EMR.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner, serving as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications promptly and professionally.
• Schedule patient appointments and support provider schedule optimization, including cancellations, reschedules, and same-day fill opportunities.
• Carry out appointment confirmation and reminder processes to reduce no-show rates and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments, and accurately enter and maintain complete information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately; and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules for bottlenecks, delays, or overlaps, and communicate and adjust as needed.
• Proactively communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED