Patient Care Coordinator

Upstream Rehabilitation • Conyers, GA

6d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Conyers, Georgia. This entry-level office position maintains the clinic’s pleasant and consistent daily operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires customer service, organization, and multitasking across computer programs.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
• Schedule patient visits and make welcome calls.
• Verify insurance coverage and collect patient payments, including all money due at the time of service.
• Monitor and influence the patient arrival rate by creating a great customer experience.
• Manage the schedule efficiently.
• Manage document routing, non-clinical documentation, and deposits.
• Manage personal overtime and monitor clinic inventory.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace and perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED