Patient Care Coordinator | $15/hour | 5/21/26

Carenet Health

2d•$15•Remote

About The Position

Carenet Health is seeking a passionate and empathetic Patient Care Coordinator to join their team. This remote, work-from-home position involves supporting patients with their healthcare needs, interacting with patients, patient representatives, providers, and pharmacies. The role requires a strong commitment to patient care and an entrepreneurial spirit to deliver market-leading performance. Carenet Health fosters collaboration, creativity, and innovation, empowering growth through trust, opportunity, and accountability.

Requirements

High School Diploma or General Education Degree (GED) required - will be verified during background check
Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
Strong computer experience (data entry, screen navigation, keyboarding)
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Excellent oral and written communication skills
Excellent demonstration of caring, empathy and compassion
Able to work mid-day and nights with alternating OFF
Able to provide 2 monitors 22 inch each with HDMI and Display ports

Responsibilities

Take inbound calls from patients, providers and members
Help manage calls for patients that may be sick, in an emergent situations or more
Support members with their insurance needs, questions or concerns
Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Answer inquiries on benefit claims, appeals, and authorizations