Patient Care Coordinator

Upstream Rehabilitation • Houston, TX

3d • Onsite

About The Position

The Patient Care Coordinator - I (PCC-I) is an entry-level office role responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves frequent multitasking across computer programs and requires strong customer service, organization, and communication skills.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events, or additional hours as needed, may be required. The work is primarily sedentary in an indoor clinic environment.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, including frequent computer and office-equipment use, repetitive typing, and viewing a computer screen.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices; convert referrals into evaluations and schedule patient visits.
• Verify insurance coverage for patients and manage insurance reporting.
• Collect all money due at the time of service and manage deposits.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseloads, discharge candidates, and progress notes.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED