Imaging Patient Care Coordinator

UnitedHealth Group•Las Vegas, NV

23h•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for a Patient Care Coordinator in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedule appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.

Requirements

High School Diploma/GED
2+ years of customer service experience
2+ years of experience in a healthcare environment setting
2+ years of experience utilizing process-related tools such as electronic referral and medical record systems
Excellent computer skills and working knowledge of Windows and non-Windows based applications including Microsoft products such as Outlook, Word and Excel
Competent in the use of phone system
Proven ability to resolve patient issues and problems in a positive manner
Demonstrated ability to effectively interact with physicians, patients and other healthcare staff members
Demonstrated ability to work independently with minimal supervision
Proven successful achievement of performance objectives
Demonstrated good organizational skills and ability to prioritize
Demonstrated good communications skills
Demonstrated consistent standard work compliance audits of 90%25 or higher for all assigned work

Nice To Haves

Understanding of insurance programs and basic managed care principals including clear understanding of referral process
Understanding of diagnosis coding (ICD10) as it relates to referral requirements

Responsibilities

Greet all external and internal customers in a courteous manner
Check in patients, collect insurance information and patient paperwork as needed
Confirming patient eligibility and benefits
Make, verify and schedule appointments, including updating demographics
Collect patient co-pays and co-insurance amounts due. Reconcile daily collections
Assist with incoming calls, logging into call queue
Check out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialists
Accessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.
Daily completion of tasks and email communications
Scan and attach patient medical records and documents
Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areas