Patient Care Coordinator
About The Position
The Patient Care Coordinator supports home health patient services by coordinating physician orders, referrals, and schedules with field clinicians. The role schedules patient visits and care tasks from the start through the conclusion of directed care, maintains accurate clinician schedules in accordance with current physician orders, and communicates relevant patient information and new orders to clinicians and contract therapy staff. The coordinator also monitors email, Tiger Connect, team messaging, and voicemail for time-sensitive messages; provides customer service to patients, clinicians, and family members; and performs clerical duties such as answering phones, copying, faxing, and reviewing referral information for accuracy. The regular schedule is an eight-hour shift, Monday through Friday, between 8:00 AM and 6:00 PM. The role participates in an on-call rotation approximately one week every four to five weeks, running Monday through Sunday and potentially including holidays. The position is based at 19500 W IH-10, San Antonio, Texas 78257.
Requirements
- High school diploma or GED.
- At least 1 year of experience performing administrative duties in a medical or home health setting.
- At least 1 year of experience multitasking in a fast-paced environment.
- At least 1 year of scheduling experience.
- Intermediate proficiency with Microsoft Office products.
- Ability to occasionally work on call during weekends.
- Attention to detail.
- Strong communication skills.
Nice To Haves
- Experience with and familiarity with medical terminology.
- Prior home health experience.
Responsibilities
- Schedule physician orders, new referrals, and appointments with appropriate field clinicians.
- Report new or pertinent patient information to field clinicians.
- Schedule physician-ordered visits and tasks throughout the course of patient care, including supervisory, recertification, discharge, transfer, and post-hospital visits, and ensure scheduling accuracy.
- Frequently update clinician schedules to maintain compliance with current physician orders.
- Communicate new physician orders and referrals to contract therapy staff.
- Monitor email, Tiger Connect, team messaging, and voicemail and respond to time-sensitive messages from customers and leadership.
- Prepare clinician schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies.
- Provide exceptional customer service to patients, clinicians, and family members.
- Participate in the home health on-call rotation, including shared holiday coverage.
- Perform clerical duties supporting patient services, including answering phones, copying, faxing, and reviewing incoming referral information for accuracy.
Benefits
- Paid time off accrued beginning with the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee assistance program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
