Patient Care Coordinator

GPS Dental•Richmond, VA

About The Position

Norman, Obeck, and Foy is seeking a skilled, dependable, and patient-focused Patient Care Coordinator to join its dental practice. The role manages the front desk and supports an exceptional patient experience through effective communication, efficient scheduling, accurate recordkeeping, and coordination with the clinical team. The ideal candidate is comfortable in a fast-paced, team-oriented environment and is committed to high-quality patient service. The schedule is Monday, Tuesday, and Thursday from 7 a.m. to 5 p.m., and Wednesday and Friday from 7 a.m. to 1 p.m. Compensation is based on experience. The practice describes its environment as supportive and team-oriented, with opportunities for growth and development.

Requirements

At least one year of experience in a dental or healthcare front office role is preferred.
Strong communication and interpersonal skills.
High attention to detail and organizational skills.
Ability to multitask and work efficiently in a team environment.
Positive attitude and strong customer service mindset.

Nice To Haves

Experience with dental insurance verification and patient scheduling.
Familiarity with practice management software.

Responsibilities

Greet and check in patients, providing a welcoming and professional experience.
Answer phones and manage appointment scheduling to maintain a productive schedule.
Verify patient information and maintain accurate records.
Verify insurance and provide patients with basic benefit breakdowns.
Collect co-pays and balances and process patient payments.
Coordinate patient flow and support the clinical team as needed.
Follow up with patients regarding appointments and treatment.
Maintain an organized and efficient front office environment.