Patient Care Coordinator-Boca Raton, FL

Sonova International•Boca Raton, FL

3d•Onsite

About The Position

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. This role requires a positive and professional attitude, excellent communication skills, and the ability to manage multiple tasks efficiently. The HCC is responsible for greeting patients, managing patient intake, scheduling appointments, processing payments, and maintaining patient files. Additionally, the role involves general office duties, inventory management, and assisting with event planning.

Requirements

High School Diploma or equivalent
Previous customer service experience is required
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations

Nice To Haves

Associates degree, preferred
Prior experience/knowledge with hearing aids is a plus
EMR/EHR experience a plus
2+ years in a health care environment is preferred

Responsibilities

Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patient’s insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month