Patient Care Coordinator | Diagnostic Imaging Services
About The Position
The Patient Care Coordinator supports the delivery of high-quality patient care within Meritus Health’s Diagnostic Imaging Services (DIS). In this role, you will assist patients, providers, and clinical staff by coordinating front-office workflows, managing patient information, supporting clinical operations, and ensuring a smooth, efficient experience throughout the imaging visit. This position requires strong communication skills, attention to detail, and the ability to manage confidential health information in a fast-paced outpatient environment. The ideal candidate is organized, patient-focused, and comfortable working in a medical setting with frequent interaction across clinical and administrative teams.
Requirements
- High school diploma or GED required
- Working knowledge of medical terminology required
- Experience using electronic health record (EHR) systems
- Ability to manage confidential patient information responsibly
- Customer-service mindset with the ability to work effectively in a team environment
Nice To Haves
- Graduation from a Medical Assistant, Nursing Assistant, or Medical/Secretarial program preferred
- One year of medical experience in a physician office, hospital, or similar healthcare setting preferred
- Nursing Assistant or Medical Assistant (certified or non-certified) preferred
- Knowledge of healthcare workflows, medical terminology, and outpatient operations
- Strong communication skills with proper grammar and professional tone
Responsibilities
- Greet and assist patients, ensuring a welcoming and professional experience
- Coordinate patient flow, appointment needs, and communication with clinical staff
- Obtain, verify, and document patient information accurately in the electronic health record (EHR)
- Support imaging workflows by preparing patients, answering questions, and directing them appropriately
- Maintain confidentiality and comply with HIPAA and organizational privacy standards
- Communicate effectively with patients, providers, and team members using clear, professional language
- Assist with general office duties, including scheduling, documentation, and record management
- Demonstrate knowledge of medical terminology and imaging-related processes
- Uphold Meritus Health’s values of compassion, excellence, integrity, and collaboration
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Education Assistance & Tuition Reimbursement
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Shift Differential Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
