Patient Care Coordinator

Stanford Health Care Tri-Valley•Livermore, CA

16d•$26 - $34•Onsite

About The Position

The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, and Agility updating patient ques.

Requirements

Associate's Degree Preferred
2+ years to 3 years medical office experience Required
Excellent communication skills.
Excellent phone and computer skills.
Working knowledge of medical terminology.
Working knowledge of insurance terminology.
Strong organization skills and attention to detail.

Nice To Haves

Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits
Takes on 1 extra project a year
Able to work EH desk
Completes Preceptor training mentor new staff
Drug screen collector certification
Fit testing certification

Responsibilities

Greets patients and manages phone calls
Provides information on various department clinical programs to patients during patient scheduling/intake call
Schedules new and returning patient appointments
Creates patient education packets for various clinical programs and outpatients
Manages referral que and generates referrals when appropriate, obtains authorization from insurance and refers patient to the appropriate physician and diagnostic service
Sends communication and referrals to referring physician offices when appropriate
Scans patient related documents for various clinical programs
Requests relevant laboratory data, and diagnostic imaging reports in preparation for patient visits
Builds customer relations through positive interaction with patients and other hospital departments and clients
Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements, checks patients in and out through Agility
Responsible for obtaining insurance and/or employer authorization as applicable.
Responsible for time of services payments to patients as applicable.
Responsible for subpoena and medical record requests, locating medical reports in various systems.
Ensures the daily review of email system for department communications.
Participates in department in-service programs.
Performs education modules monthly and HealthStream education when due.
Assists with inventory and replacement of supplies by ordering or notifying supervisor.
Attends huddles and mandatory in-service meetings.
Accepts assignment of other duties as needed, receives training and/or orientation.
Set up corporate client protocols
Call and fax work status reports to employers and insurance.
Effective communication with employers and to ensure claim is filed
Work with adjusters to get MD orders authorized and sent
Dailey credit card check deposit
Maintains work status line
Assists employee health
Responsible for scheduling pre-ops
Responsible for obtaining MD notes form other physician offices
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital.
Completes Preceptor training mentor new staff
Drug screen collector certification
Fit testing certification
Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits
Takes on 1 extra project a year
Able to work EH desk

Benefits

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $25.76 - $34.00 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
This pay scale is not a promise of a particular wage.
Few great things are ever truly done alone.
Performing at the highest level and achieving your best requires support and a team of dedicated people focused on doing amazing things every day.
If that sounds like the environment you’ve been looking for, then we’ve got a place for you.
Stanford Health Care - Tri-Valley is seeking outstanding allied health, business, and nursing professionals to join our world-class team.
Supported by a devoted staff and a progressive culture, we offer the freedom, opportunity, and respect your talent deserves.
Not every job offers this; but here, we don’t know how to work any other way.
We invite you to join our team!
If you are currently employed at Stanford Health Care - Tri-Valley, please click here to apply for transfer and promotion opportunities.