Patient Care Coordinator

Smile Brands•Canton, IL

About The Position

As a Patient Care Coordinator, you are among the first people patients meet and play an important role in their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You bring the G3 approach—Greeting, Guiding, and Gratitude—to life by building meaningful connections and making visits personal, positive, and easy. This front-office role helps patients feel comfortable, understand their care, and take steps toward a healthier smile. You build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The listed schedule is Monday, Wednesday, and Thursday, 7:45 a.m.–5:15 p.m. Compensation is $17.00–$22.00 per hour. Benefits depend on employment status and hours worked.

Requirements

At least one year of experience in a dental, healthcare, medical, hospitality, or customer-service environment is preferred.
Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, patient-first approach.

Nice To Haves

Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make patients feel valued when they arrive.
Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering questions about their care.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships and help make patients’ dental experiences comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.