PRN Killen,TX Patient Care Coordinator - Interventional Psychiatry (PRN)

Everbright Health•Killeen, TX

2d•Onsite

About The Position

The Patient Care Coordinator administers Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. The role supports safe, accurate treatment delivery and provides patients with compassionate, professional care throughout their treatment journey. This position combines direct patient care with administrative work in a behavioral health clinic. The coordinator guides patients through intake, treatment, and follow-up for TMS and intranasal Esketamine therapy; provides education about treatment expectations and safety; monitors patients and reports concerns to the clinical team; and helps maintain accurate clinical documentation. Administrative duties include scheduling, checking in patients, collecting co-pays, gathering insurance information, and coordinating with the billing team on coverage verification and pre-authorizations. This is a PRN/per diem position in Killeen, Texas, with variable hours based on clinic and patient capacity. Shifts are scheduled as needed to cover PTO, training days, and periods of increased demand. Weekly hours remain within the PRN threshold under applicable state law. As services grow, PRN team members will receive first priority for full-time roles as they become available. This is an in-person, non-benefits-eligible role.

Requirements

High school diploma or equivalent.
Ability to follow detailed clinical protocols and safety guidelines.
Excellent interpersonal and communication skills.
Strong attention to detail and documentation accuracy.
Basic proficiency with computers and electronic health records.
Reliable transportation to and from the clinic.
Dependability, punctuality, a professional demeanor, and a team-oriented willingness to learn.

Nice To Haves

Associate’s or bachelor’s degree.
Background in healthcare, psychology, neuroscience, or certified medical assisting.
Prior experience in a mental health or medical setting.
Ability to build trust-based relationships with psychiatrists and community providers and translate those relationships into consistent patient referrals for TMS and Spravato.
Compassionate, patient-centered approach and ability to remain calm and supportive in stressful situations.

Responsibilities

Administer TMS and Spravato treatments according to physician orders and established protocols.
Monitor patients during and after treatment for safety and side effects.
Document treatment sessions and ensure required clinical documentation is accurately completed and filed in the electronic health record.
Provide emotional support and reassurance throughout patients’ treatment courses.
Guide patients through intake, treatment, and follow-up phases for TMS and Esketamine therapy.
Educate patients about treatment processes, expectations, and safety protocols.
Assist with pre- and post-treatment assessments and report concerns to the clinical team.
Maintain cleanliness and safety of treatment rooms and equipment.
Report technical issues, patient concerns, protocol deviations, safety observations, and compliance concerns to the supervising provider or clinical team.
Check in patients, collect co-pays, schedule appointments, and support other administrative tasks.
Gather insurance information and verify coverage for TMS and Spravato.
Help initiate and follow up on pre-authorizations in collaboration with the billing team.
Support clinic flow by coordinating room readiness and daily schedules.
Build relationships with psychiatrists and community providers to support patient referrals for TMS and Spravato.