Patient Care Coordinator

Miracle-Ear • Willmar, MN

4d

About The Position

Miracle-Ear is seeking a Patient Care Coordinator to serve as customers’ first point of contact, both by phone and in person. The role focuses on delivering a high-quality customer experience, supporting the customer journey, and completing administrative tasks that contribute to customer satisfaction. Candidates with backgrounds in office administration, customer service, reception, clinic coordination, or patient care may be a good fit.

The Patient Care Coordinator supports appointment management, customer communications, payment collection, record maintenance, hearing-care accessory information, walk-in customers, and after-care. The role also assists with office promotions and hearing-aid maintenance, cleaning, and repairs. The standard schedule is Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 3 p.m. Compensation is $17–$21 per hour, with eligibility for a monthly incentive program based on clinic performance.

Requirements

• Background in administration, front-office work, or patient care coordination.
• Experience in a direct customer-support role.
• Comfort handling inbound and outbound calls.
• Appointment-scheduling ability and quality phone etiquette.
• Sales-minded approach and initiative.
• Adaptability, attention to detail, and an outgoing, positive demeanor.
• Computer literacy and ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact by setting appointment expectations and delivering a quality customer experience.
• Schedule, screen, and confirm new appointments through inbound and outbound calls.
• Resolve customer concerns and answer questions.
• Communicate relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform customers about hearing-care accessory options.
• Handle walk-ins and provide after-care for existing customers.
• Participate in marketing and social media initiatives to support office promotions.
• Support hearing-aid maintenance, cleaning, and repairs.

Benefits

• Ongoing professional training and development.
• Career growth opportunities.
• Medical insurance.
• Retirement options.
• Paid time off.
• Paid holidays.
• Eligibility for a monthly incentive program based on clinic performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed