Patient Care Coordinator MA - Vascular Surgery - FT

Jackson Hospital and Clinic•Montgomery, AL

About The Position

The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. The role supports physicians and clinic administration, provides patient education, maintains clinical documentation, and helps ensure continuity of care. The coordinator may also assist other providers and perform front-office duties when necessary. Clinical duties include rooming patients, collecting vital signs and health-maintenance data, drawing blood, performing ordered EKGs and X-rays, administering injections and medications within the scope of licensure, preparing patients for examinations, and assisting with minor surgery and laceration repairs. The coordinator records and reviews prescribed medications, handles permitted prescription refill requests, maintains exam rooms and equipment, and completes required electronic medical record documentation. The role also receives and responds to clinical messages, screens patient calls, relays physician advice and instructions, escalates messages when appropriate, and prepares documentation for referrals and prior authorizations. The coordinator maintains communication with nurses, physicians, and supervisors, completes competency requirements and in-service education, and takes initiative with non-routine issues and other assigned duties.

Requirements

High school diploma or equivalent.
Previous work experience in a physician’s office.
Excellent verbal and written communication skills.
Good telephone etiquette and customer relations skills.
Knowledge of CPT and ICD coding, computers, electronic medical records, and practice management software.
Experience or ability with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, and equipment used in health care delivery.
Knowledge or ability in X-ray, venipuncture, EKG, laboratory equipment, and CLIA-waived tests.
Manual dexterity and visual acuity to use a PC and calculator.
Ability to sit for prolonged periods.
Verbal communication and hearing ability to communicate with patients and visitors.
Ability to meet department attendance requirements.

Nice To Haves

Certification from an accredited Medical Assistant program is preferred.

Responsibilities

Perform routine nursing functions and diagnostic procedures to support medical plans of care.
Participate in assignments requested by the physician and clinic administrator.
Escort patients to exam rooms and collect vital signs, temperature, weight, and other health-maintenance data.
Draw blood for laboratory procedures.
Perform EKGs and X-rays as ordered by the physician.
Administer injections and prepare patients for examinations such as pap smears.
Assist with minor surgery and laceration repairs.
Record and review prescribed medications at each patient visit.
Assist with administering prescribed medications and fulfill prescription refill requests electronically when permitted by licensure.
Maintain open communication with nurses, physicians, and the supervisor.
Complete skills on the competency checklist and attend updates and in-service education sessions.
Initiate, maintain, and provide patient education.
Complete clinical documentation for referrals and prior authorizations to support continuity of care.
Complete required electronic medical record documentation to meet Meaningful Use guidelines.
Receive clinical messages, respond to patient needs, and escalate messages to the physician when appropriate.
Assist the primary physician with relevant aspects of patient care; help other providers and perform front-office duties when necessary.
Screen patient calls to physicians and handle calls that do not require a physician.
Call patients to relay advice and instructions from the physician.
Keep exam rooms clean, stocked, and maintained, and properly dispose of contaminated and disposable items.
Ensure instruments, supplies, and equipment are ready for use.
Take initiative in handling non-routine issues and perform other duties as assigned.
Meet department attendance requirements.