Temporary Patient Care Coordinator-Retina

Ophthalmic Consultants of Boston•Waltham, MA

2d•Hybrid

About The Position

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator III to join our Retina team. This is a temporary position with the possibility of becoming permanent. The role is full-time, Monday through Friday from 8:00 AM to 4:30 PM. After completing training, there is an option for 2-3 remote days per week. The Patient Care Coordinator III is expected to uphold OCB's values, including outstanding patient care, unity, ethics & integrity, fairness, operational excellence, and fiscal responsibility, while serving the Retina line of business. The primary focus is to provide coverage in multiple patient care areas and positions, including triaging calls, performing higher-level administrative tasks, assisting with training, and providing backup for the Practice Manager and/or Supervisor when needed.

Requirements

At least three years of experience for Patient Care Coordinator III.
Experience using electronic medical records, specifically Epic preferred.
Experience answering a high volume of patient calls.
Strong verbal and written communication skills, as well as attention to detail.
Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
Advanced skill in multi-tasking and ability to prioritize functions based on business need.
Ability to work with difficult people in challenging, sometimes stressful, situations.

Nice To Haves

Bachelor’s degree preferred.
At least one year of customer service and healthcare experience.

Responsibilities

Provides excellent customer service.
Relays medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
Documents patient communication in the medical record.
Solves patient concerns or issues as they arise.
Escalates patient concerns or questions to the Practice Manager/Supervisor when appropriate.
Responds to Patient Gateway patient messages.
Processes in-baskets in Epic between team members and providers.
Enters orders into Epic.
Answers a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing.
Maintains lines of communication regarding template concerns with the Practice Manager/Supervisor.
Monitors schedules and reports scheduling problems to the Practice Manager/Supervisor.
Maintains a high level of scheduling accuracy.
Makes outgoing rescheduling calls.
Manages and works the waitlist regularly and as openings in the schedule arise.
Works on recall reports and follows up as needed.
Documents no-show appointments and handles patient follow-up.
Schedules MRI, CT, labs, and pathology.
Receives and handles incoming faxes.
Follows up on and documents pathology results after provider review.
Imports paperwork as needed for all tasks.
Processes incoming patient referrals.
Handles mail as needed.
Manages RX refills and Prior Authorizations for RX refills for the specialty.
Performs related job duties as required.