Patient Care Coordinator I - Transplant

Fred Hutchinson Cancer Center • Seattle, WA

3d • Onsite

About The Position

The Patient Care Coordinator I is a member of a dynamic team and serves as a professional liaison for patients and families, care providers, other Fred Hutch departments, and Alliance members. The role uses critical thinking and multiple computer systems to facilitate complex scheduling requests and support continuity of care. The coordinator helps ensure smooth transitions between care settings and develops trusted relationships with patients to identify and assist with their individual care-related needs.

This is a 1.0 FTE position, working 40 hours per week, fully onsite at the Downtown Seattle/South Lake Union Campus. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m.

Requirements

• High school graduate or equivalent.
• Ability to work independently and organize and prioritize concurrent responsibilities and demands.
• Ability to communicate clearly and concisely in person, by phone, and in writing.
• Proficiency with word processing (MS Word), email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high-pressure, deadline-oriented, complex health care environment.
• Ability to review work to identify and eliminate errors and omissions.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Nice To Haves

• Bachelor's degree (BA or BS).
• Minimum of 2 years of experience in a patient care setting.
• Experience with Epic or other scheduling and registration software.

Responsibilities

• Schedule treatment-related appointments at Fred Hutch, as well as outside consultations and referrals, and communicate schedules to patients.
• Coordinate scheduling with other departments to support efficient patient flow.
• Work with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in the EHR as needed.
• Communicate with providers, technologists, and nurses about patient scheduling needs, treatment schedules, and additional requests; notify appropriate parties as needed.
• Manage and prioritize scheduling requests.
• Recognize emergency situations and initiate appropriate code procedures.
• Support department operations, including cross coverage and special projects as assigned.
• Assist with training new staff.
• Update or block provider templates for just-in-time needs.
• Triage calls from referring physicians, patients, family members, and others seeking access to care at Fred Hutch.
• Collect and enter patient demographic and insurance information into registration databases.
• Assist with the financial clearance process as necessary.
• Coordinate Commercial Cell Therapy Portal Access (IMTX).
• Distribute work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Benefits

• Medical and vision coverage
• Dental coverage
• Flexible spending accounts
• Life insurance
• Disability coverage
• Retirement benefits
• Family life support
• Employee assistance program
• Onsite health clinic
• Tuition reimbursement
• Paid vacation (12–22 days per year)
• Paid sick leave (12–25 days per year)
• Paid holidays (13 days per year)
• Paid parental leave (up to 4 weeks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED