Patient Care Coordinator - GI

Fred Hutchinson Cancer Center•Seattle, WA

8d•Onsite

About The Position

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

Requirements

High school graduate or equivalent
Ability to work independently, organize, and prioritize concurrent responsibilities and demand
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Demonstrated customer service skills
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.

Nice To Haves

Bachelor's degree (BA or BS)
Minimum of 2 years of experience in a patient care setting preferred
Experience with Epic or other scheduling and registration software

Responsibilities

Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Update patient and caregiver contact information in EHR when needed.
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff
Update/block provider templates for just in time needs
Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
Collects and enters patient demographic and insurance information and enters into registration databases.
Assists with the financial clearance process as necessary
Coordinates Commercial Cell Therapy Portal Access (IMTX)
Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate