Patient Care Coordinator - Bilingual (Spanish)

Highbar Physical Therapy • North Providence, RI

4d • Onsite

About The Position

Peak Physical Therapy & Sports Performance, affiliated with Highbar Physical Therapy, is seeking a Patient Care Coordinator (PCC) to join their team. The PCC is a key member of the clinical staff, responsible for ensuring excellent patient experiences and driving administrative efficiency. This role involves direct patient interaction, scheduling, payment collection, and managing insurance-related tasks to support the clinical team.

Requirements

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Bilingual - Spanish speaking preferred

Nice To Haves

• Associate degree in healthcare administration or a related field of study preferred

Responsibilities

• Retrieve daily messages and update schedules.
• Greet and direct patients, vendors, and visitors.
• Ensure new patients complete and organize necessary paperwork.
• Answer multi-line telephone system and collect demographic and insurance information from new patients.
• Collect co-payments and document transactions.
• Manage patient appointments and cancellations.
• Review therapist schedules to fill openings.
• Document pertinent conversations.
• Assist therapists with faxing patient information.
• Explain insurance benefit details to patients, including authorization requirements, co-pays, and deductibles.
• Initiate collection activities and negotiate payment terms.
• Review essential reporting and dashboards to ensure timely task completion.

Benefits

• Medical
• Dental & Vision
• 401(k)
• Voluntary disability and life insurance options
• Fitness & Wellness program
• Paid holidays
• Paid time off
• Flexible work hours
• Community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED