Patient Care Clerk

Lightways Hospice and Serious Illness Care•Joliet, IL

4d•$22 - $26•Onsite

About The Position

Founded in 1982 as Joliet Area Community Hospice, Lightways Hospice and Serious Illness Care is an independent, nonprofit healthcare provider licensed in 11 counties in northwest Illinois. We provide exceptional serious illness care, hospice care and grief support for adults and children. The majority of our direct patient care is in the field with Lightways team members providing care in the home, nursing facility or assisted living facility. We also have a 24-bed inpatient unit in Joliet. Non-clinical staff are based out of our Joliet administrative offices. The Patient Care Clerk in our In-Patient Unit (IPU) is responsible for supporting the Inpatient Unit staff by ensuring all patient needs are communicated by answering incoming patient calls in a timely manner and assisting in clerical functions as directed. This position also greets families/visitors, answers call lights, bed alarms and assists in maintaining/breaking down patient charts.

Requirements

High school diploma or equivalent required
associates preferred
Hospice experience preferred
Medical office experience preferred

Responsibilities

Responsible for answering incoming phone calls from patients and caregivers in a clear, kind, and compassionate manner
Communicate patient needs to Supervisor and ensure follow up
Collaborate with weekend staff to meet patient needs in a timely manner as directly by Supervisor.
Complete audit work as directed.
Schedule Monday - Friday from 7 am - 3 pm