PATIENT CARE ASSOCIATE - FRONT DESK

Callen-Lorde Community Health Center•New York, NY

14d•Onsite

About The Position

Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

Requirements

High school diploma or equivalent required
Experience in a medical service environment, specifically with front desk activities preferred
Knowledge of Federal & NY State patient privacy regulations/laws a plus
Excellent attention to detail
Strong customer service skills
Ability to remain calm, focused, and helpful under stress
Ability to multi-task
Commitment to the mission of Callen-Lorde

Responsibilities

Greet patients and visitors with a courteous, patient, and professional demeanor.
Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
Assist with patient registration, including collecting and verifying billing and payment information.
Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
Handle patient inquiries and direct them to appropriate resources or staff members.
Ensure the front desk and waiting areas are clean, organized, and welcoming.

Benefits

exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
dental insurance
vision insurance
no cost life insurance
short- and long-term disability insurance
Flexible Spending Account
Tuition Assistance
commuter benefits
a generous paid time off plan
a 403B retirement savings plan