Patient Care Associate 1; Nights ; JM ED Observation

Jackson Health•Miami, FL

10d•Onsite

About The Position

Patient Care Associate 1 provides patient-focused, age-specific informational and clinical support to patients using appropriate health information equipment and systems. This is the level 3 job in the nursing support career ladder. The position is in JM ED Observation in Miami, Florida, and works nights from 7:00 PM to 7:30 AM. The role supports routine patient care and clinical-unit processes, including assisting the healthcare team, preparing and maintaining patient-care areas and equipment, transporting patients, and helping meet patient-flow needs. The position may perform phlebotomy when assigned and must follow applicable unit policies, competencies, and credential requirements.

Requirements

Generally requires 0 to 3 years of related experience.
Completion of an approved Medical Assistant or Nursing Assistant training program is required.
Medical Assistant certification or Certified Nursing Assistant license, including phlebotomy, is required. Employees hired into the PCA classification before 08/09/2020 are grandfathered in for this certification or license requirement.
Employees assigned to units performing phlebotomy must have completed an accredited phlebotomy program; incumbents performing phlebotomy must provide proof of completion.
AHA Basic Life Support (BLS) certification with at least 6 months of validity is required for this unit.
Additional applicable life-support certification for Healthcare Providers may be required at the unit level upon hire, with at least 6 months of validity and maintenance at JHS during employment.
Must maintain current unit-specific and organizational skills, competencies, certifications, and licensures as required by the nursing area.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively orally and in writing.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Knowledge and skill in using job-appropriate technology and software applications.
Must be able to stand or walk for extended periods, carry objects weighing 21 to 50 pounds, and lift or move objects weighing 51 to 100 pounds using appropriate devices.
Must have frequent visual acuity for activities involving extended computer use.
Must function in a fast-paced environment, including occasional high-pressure, emergent, and stressful situations.
Must wear Personal Protective Equipment when exposed to infectious or clinical hospital environments.

Responsibilities

Uses a systematic process to provide or modify care and patient/family education.
Assists the healthcare team with simple procedures, prepares supplies and equipment, supports patients and families, assists with patient positioning, and sets up or removes equipment.
Under direction, performs generalized patient-care tasks, including taking vital signs, feeding, mobility, drainage, bathing, dressing, bed making, and linen changes.
Uses specialized equipment as needed when providing patient care.
Prepares and cleans examination rooms, patient treatment areas, and stretchers between patient uses.
Transports patients to and from treatment areas when needed.
Cleans the assigned area after patient treatment as needed according to departmental procedures.
Takes and picks up food orders for patient kitchen evaluation.
Assists in fabricating adaptive and assistive equipment, such as washing mitts, wheelchair gloves, safety belts, and straps.
Keeps the storage closet organized and stocked.
Assists with office duties as needed.
Supports the healthcare team with setup, equipment preparation, cleanup, restocking, and specimen labeling.
Meets routine-visit patient-care needs and supports clinical goals and patient-flow processes intended to reduce waiting time for procedures.
Adjusts work pace as directed to meet clinical-unit volume demands.
Demonstrates flexibility and supports the care-delivery model defined by the ANM/NM.
Schedules appointments for referrals and consults as assigned and minimizes distractions.
Consistently follows required time-out procedures before surgical and invasive procedures.
Follows patient-identification, hand-hygiene, infection-control, and other unit-specific policies and procedures listed in the unit competency checklist.
Performs phlebotomy when assigned.
Uses job- and unit-specific equipment as required.
Demonstrates service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
Performs other related duties as assigned.