Hospice: Sales Rep

St. Gabriel's Hospice & Palliative Care•Spring, TX

14d

About The Position

The Patient Care Advocate develops business partnerships through effective sales contacts, calls, and presentations. The role promotes hospice programs and services while maintaining standards consistent with quality end-of-life care. It represents the agency to physicians, facilities, discharge planners, and community agencies and is responsible for developing the assigned territory and growing referrals. The position builds and maintains relationships with referral partners and internal teams, supports communication about agency services, and may meet with patients and families to discuss home care services and their needs. It also contributes to community education, territory planning, market tracking, and program development. The role promotes timely, high-quality care for patients and caregivers with life-limiting illnesses and supports compliance with applicable laws and agency policies.

Requirements

Bachelor’s degree in marketing or a related field, or equivalent professional experience.
At least two years of experience in hospice sales or a related industry, with a proven record of achieving incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Ability to establish and maintain professional, effective relationships with internal and external teams.
Proficiency with Microsoft programs for communication, presentations, database tracking and reporting, and spreadsheets.
Excellent oral communication skills.
Self-directed and able to work with little supervision.
Reliable transportation and valid auto liability insurance.
Ability to work a flexible schedule and travel locally, including to community locations, clinics, hospitals, homes, and office or support-center locations.
Ability to stand and walk for prolonged periods and lift up to 50 pounds and move patients.
Ability to work under stressful conditions, meet deadlines and patient needs, make quick decisions, and address individualized patient and family psychosocial needs.
Eye-hand coordination and manual dexterity; ability to communicate and exchange accurate information about patient condition and health status.
Ability to listen attentively, understand information, ask appropriate questions, and communicate effectively.
Ability to view, record, or type data quickly and accurately and determine resources needed to provide quality patient care.

Nice To Haves

Proficiency with a CRM solution.

Responsibilities

Develop the assigned territory and grow referrals from facilities, physicians, care-at-home providers, and community agencies.
Foster working relationships with physicians, third-party payors, community agencies, and other referral partners.
Develop, implement, and evaluate quarterly and annual territory plans to meet growth goals and carry out agreed strategies.
Make effective sales calls and presentations to targeted referral sources.
Maintain professional and clinical knowledge of provider services and communicate information about new products, programs, and service delivery.
Meet with patients and families as needed to discuss home care services, individual needs and concerns, and expectations.
Build relationships with the Intake department and patient care resources staff to support communication with referral sources and internal stakeholders.
Maintain customer and competitor profiles, log daily call activity, and document follow-up plans.
Serve as agency liaison to physicians, facility nurses, social workers, discharge planners, and community agencies; help facilitate appropriate services for potential patients.
Participate in community marketing and education activities as requested, including physician calls, lunch-and-learns, health fairs, speaker’s bureau events, and CEU programs.
Prepare monthly referral-source tracking reports and inform the agency of relevant marketplace changes involving providers and competitors.
Work cooperatively with colleagues and give and accept constructive feedback.
Use agency and department-specific software to complete assignments.
Promote timely, high-quality care for patients and caregivers with life-limiting illnesses.
Ensure compliance with local, state, and federal laws relating to agency operations.
Advise the agency on community needs and program development, including financial viability.
Communicate with attending physicians, hospice physicians, and other physicians involved in patient care.
Submit required paperwork on time and participate in hospice-sponsored in-service programs to maintain or improve competency.
Promote the hospice’s philosophy and administrative policies, meet productivity standards, and communicate effectively with patients, families, team members, and other healthcare professionals.
Carry out other duties assigned by leadership.